The scanner may not be recognized by the computer. This process is quite simple, and you can perform it by following these steps: 1. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. The printer driver is installed before you complete a needed upgrade to the computer's operating system. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. The MF Scan Utility will be listed in the Recommended Software section at the top. If the TWAIN driver is installed, you'll see two files for the MX922. Network-connected Canon printers should be set to CNBJNP under Port and Canon BJ Network Port under Description. Check the cause of your problem according to the connection method. You can do this by printing a network configuration page. Wait for the device operation to finish, then scan. If you're using the MX922 wirelessly, make sure that the printer's signal strength is 80% or higher. Low signal strength can cause communication issues. - (If using Wired LAN connection) It is disconnected from Wired LAN. 1. Making sure that they're not blocked by security or firewall programs will help enable your printing and scanning to work correctly. If these drivers are not installed, they can be downloaded from our website. (It is disconnected from LAN, if using on LAN.) The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. If you’re getting Cannot communicate with scanner message on your Canon device, the issue might be related to your drivers. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. Learn which ports and programs are necessary for your computer and printer to communicate with each other. For details, see Scanner Connection Method. The following error screen is displayed when the scanner is not connected to the computer. Locate your Canon driver, right-click it and cho… USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. Check the USB cable at ends. Cannot communicate with scanner for these reasons: - Scanner is turned off. - Scanner is disconnected. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. Once in properties, select the “Compatibility” tab and check ‘Run this program as an administrator’. The scanner may not be recognized by the computer. Disconnect and reconnect the scanner. The Canon Camera Connect app links your Canon camera to your Apple or Android device. Check the fields under the Port, Description, and Printer columns to confirm that the printer is set to the proper port. Open Device Manager. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Flat end (A): Connect (A) to the USB port on the computer. Confirm that the Enable bidirectional support box is checked for the selected driver. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. 5. Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Select your Operating System if it is not automatically detected from the provided drop-down menu. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. 2. The printer driver, XPS printer driver, ScanGear (scanner driver), and fax driver will be deleted when you uninstall the MP drivers. Get the most recent driver package from Canon Support. 1. The printer is connected to your computer or network before you install the printer driver. Disconnect and reconnect the scanner. Before getting this scanner, I had previously bought a Canon 9000F scanner and had basically the same issue. - (If using wireless LAN connection) Signal strength is poor due to obstructions. It may be necessary to resolve wireless router problems (e.g. If not checked, select the box, then If not checked, select the box, then select Apply. Connect the Type-C side to the scanner. To do this, press and hold the Windows  key and type R. In the Run box that appears, type twain_32 and click OK. Cannot Communicate with Printer over Wireless LAN Cannot … If not checked, select the box, then Apply. If the signal strength is low, try to move the printer closer to the router. Turn on the printer or devices.. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. Important. Open the Printer properties screen in Windows. Also, try to move or turn off other devices that may affect the printer's signal. Check the cause of your problem according to the connection method. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. If you're using the MX922 on a network, make sure that the printer shows that its connection is active. … You can do this from a Windows PC or a Mac. Scanner driver will be closed. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. 2. This article provides information on what to check if you experience a Cannot communicate with scanner error when attempting to scan with the PIXMA MX922. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. To fix the problem, you might have to reinstall your Canon drivers. It cannot be used for other devices. other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. The MX920 series will appear in the twain_32 window. Make sure that your scanner or … Print and scan photos or documents directly from your compatible mobile or tablet device with Canon software solutions. Learn how to resolve a "Can't communicate with the printer" error on a PIXMA MG, MP, or MX printer from a Windows PC. Uninstall and reinstall the driver and then reconnect the scanner. Follow the steps below to resolve the issue. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. To remove your current printer, go to Control Panel > Programs and Features (or in Windows XP Add or Remove Programs). Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. wireless router), and smartphone/tablet.. This Shell Hardware Detection service is responsible for detecting … If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. Then click the Software tab. Open the Printer properties screen in Windows. If your computer connects to your network wirelessly, make sure that it's connected to the same network that the printer is connected to. The MX920 series.ds file is the USB scanner driver. You can do that quickly by pressing Windows Key + I and choosing Device Managerfrom the list. If your smartphone/tablet cannot communicate with the printer, check the following.. Check1 Check the power status of printer, network devices (e.g. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. * If the scanner is connected via USB hub, connect the scanner to … From the Printer properties window, select the Ports tab. The printer function works fine. If the power is already turned on, turn it off and on again. 4. If the scanner is not listed in the application, the driver is not installed properly. I've printed wirelessly with no problems from the Canon printer. If you're using the MX922 on a Windows PC, make sure that you have the scanner driver installed. ; The supplied USB cable is for the scanner only. Please check and try again. Click Select to the right and then click Download when it appears. Restart Shell Hardware Detection. To see the signal strength, print a network configuration page. But I just bought a new Canon Pixma MX892 that claims to scan wirelessly. Canon PRINT Inkjet/SELPHY is the print and scan app for PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch. If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. I am trying to use my Epson Perfection V550 Photo Scanner but after installing the drivers and software, I am hit with the message, "Windows cannot communicate with the scanner." Confirm that the Enable bidirectional support box is checked for the selected driver. The following screen is displayed after pressing [OK]. Also, Try to connect on a different USB Port on your system and check scanner connected or not. Select OK to close the Printer properties window. 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